Services - Performance and Service Models
We can help you evaluate your internal and external drivers, providing a SWOT analysis and helping you create an action plan for strategic competitive advantage. We evaluate your service models and provide support for outside-in service management. Offering you service strategy and design, as well as service management tool implementations such as ServiceNow.
We work with you to identify your performance gaps, changes in your revenue model, sales win rates, bid and tender responses, to build internal capability and review CRM tool enhancements such as Saleforce. We help you develop core differentiating competency.
We identify performance pain points and challenges and look at your drivers and measurements to create a performance solution.
We look at your value expectations and business issues and use value drivers and scorecards to improve your value solution.
We look at your work patterns and transform the unstructured into intelligent workflow, systems, and customer experiences.